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Friends & Family Test

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Results for November 2017

The Friends & Family test is for patients to tell the Surgery if they would recommend us to their Friends & Family.

In November we received 43 replies.

The results were:

22 Extremely Likely
13 Likely
6 Neither Likely or Unlikely
1 Don't Know
1 Unlikely

We would like to thank our patients for continuing to complete our friends and family test.

Results for October 2017

The Friends & Family test is for patients to tell the Surgery if they would recommend us to their Friends & Family.

In October we received 52 replies, of which 1 was completed in the surgery .

The results were:

30 Extremely likely
18 Likely
2 Neither Likely or Unlikely
2 Don't Know

We would like to thank our patients for continuing to complete our friends and family test.

Results for September 2017

The Friends & Family test is for patients to tell the Surgery if they would recommend us to their Friends & Family.

In September we received 6 replies, of which 6 were completed in the surgery .

The results were:

4 Extremely likely
2 Likely
0 Neither Likely or Unlikely
0 Don't Know

We would like to thank our patients for continuing to complete our friends and family test.

Results for August 2017

The Friends & Family test is for patients to tell the Surgery if they would recommend us to their Friends & Family.

In August we received 8 replies, of which 8 were completed in the surgery .

The results were:

6 Extremely likely
2 Likely
0 Neither Likely or Unlikely
0 Don't Know

We would like to thank our patients for continuing to complete our friends and family test.

Results for June 2017

The Friends & Family test is for patients to tell the Surgery if they would recommend us to their Friends & Family.

In June we received 11 replies, of which 11 were completed in the surgery.

The results were:

9 Extremely likely
1 Likely
1 Neither Likely or Unlikely
0 Don't Know

We would like to thank our patients for continuing to complete our friends and family test.

Results for May 2017

The Friends & Family test is for patients to tell the Surgery if they would recommend us to their Friends & Family.

In May we received 8 replies, of which 8 were completed in the surgery.

The results were:

6 Extremely likely
2 Likely
0 Neither Likely or Unlikely
0 Don't Know

We would like to thank our patients for continuing to complete our friends and family test.

Results for April 2017

The Friends & Family test is for patients to tell the Surgery if they would recommend us to their Friends & Family.

In April we received 11 replies, of which 11 were completed in the surgery.

The results were:

9 Extremely likely
2 Likely
0 Neither Likely or Unlikely
0 Don't Know

We would like to thank our patients for continuing to complete our friends and family test.

Results for March 2017

The Friends & Family test is for patients to tell the Surgery if they would recommend us to their Friends & Family.

In March we received 26 replies, of which 18 were completed in the surgery and 8 via our website.

The results were:

15 Extremely likely
10 Likely
1 Neither Likely or Unlikely
0 Don't Know

We would like to thank our patients for continuing to complete our friends and family test.

Results for January 2017

The Friends & Family test is for patients to tell the Surgery if they would recommend us to their Friends & Family.

In January we received 12 replies, of which 12 were completed in the surgery.

The results were:

9 Extremely likely
3 Likely
0 Neither Likely or Unlikely
0 Don't Know

We would like to thank our patients for continuing to complete our friends and family test.

Copies of the questionnaire can be obtained from reception.

Results for November 2016

The Friends & Family test is for patients to tell the Surgery if they would recommend us to their Friends & Family.

In November we received 16 replies, of which 16 were completed in the surgery.

The results were:

9 Extremely likely
7 Likely
0 Neither Likely or Unlikely
0 Don't Know

We would like to thank our patients for continuing to complete our friends and family test.

Copies of the questionnaire can be obtained from reception.

Results for October 2016

The Friends & Family test is for patients to tell the Surgery if they would recommend us to their Friends & Family.

In October we received 11 replies, of which 11 were completed in the surgery.

The results were:

7 Extremely likely
3 Likely
1 Neither Likely or Unlikely
0 Don't Know

We would like to thank our patients for continuing to complete our friends and family test.

Copies of the questionnaire can be obtained from reception.

Results for September 2016

The Friends & Family test is for patients to tell the Surgery if they would recommend us to their Friends & Family.

In September we received 13 replies, of which 13 were completed in the surgery.

The results were:

9 Extremely likely
2 Likely
1 Neither Likely or Unlikely
0 Don't Know

Comments

  • Reliable and Accessible
  • Very happy with the service I had during the past 13 years.
  • Always seen on same day of phoning. 5 star service
  • Friends have already transferred from Milman Road surgery
  • This surgery runs a fantastic service always
  • Can always get an appointment same day – excellent care
  • This is the best practice I have ever had the good fortune to be a patient at
  • Extremely friendly professional staff, always swift to sort out problems and always have your best intentions in mind
  • Very happy with service
  • Think surgery is wonderful

We would like to thank our patients for continuing to complete our friends and family test.

Copies of the questionnaire can be obtained from reception.

Results for August 2016

The Friends & Family test is for patients to tell the Surgery if they would recommend us to their Friends & Family.

In August we received 8 replies, of which 8 were completed in the surgery.

The results were:

6 Extremely likely
2 Likely
0 Neither Likely or Unlikely
0 Don't Know

We would like to thank our patients for continuing to complete our friends and family test.

Copies of the questionnaire can be obtained from reception.

Results for July 2016

The Friends & Family test is for patients to tell the Surgery if they would recommend us to their Friends & Family.

In July we received 23 replies, of which 23 were completed in the surgery .

The results were:

15 Extremely likely
8 Likely
0 Neither Likely or Unlikely
0 Don't Know

We would like to thank our patients for continuing to complete our friends and family test.

Copies of the questionnaire can be obtained from reception.

Results for June 2016

The Friends & Family test is for patients to tell the Surgery if they would recommend us to their Friends & Family.

In June we received 12 replies, of which 12 were completed in the surgery .

The results were:

9 Extremely likely
2 Likely
1 Neither Likely or Unlikely
0 Don't Know

We would like to thank our patients for continuing to complete our friends and family test.

Copies of the questionnaire can be obtained from reception.

Results for May 2016

The Friends & Family test is for patients to tell the Surgery if they would recommend us to their Friends & Family.

In May we received 23 replies, of which 23 were completed in the surgery and 0 via our website.

The results were:

17 Extremely likely
3 Likely
1 Neither Likely or Unlikely
2 Unlikely

We would like to thank our patients for continuing to complete our friends and family test.

Copies of the questionnaire can be obtained from reception.

Results for April 2016

The Friends & Family test is for patients to tell the Surgery if they would recommend us to their Friends & Family.

In April we received 35 replies, of which 33 were completed in the surgery and 2 via our website.

The results were:

23 Extremely likely
10 Likely
1 Neither Likely or Unlikely
2 Unlikely

We would like to thank our patients for continuing to complete our friends and family test.

Copies of the questionnaire can be obtained from reception.

Results for March 2016

The Friends & Family test is for patients to tell the Surgery if they would recommend us to their Friends & Family.

In March we received 43 replies, of which 43 were completed in the surgery and 0 via our website.

The results were:

27 Extremely Likely
13 Likely
1 Neither Likely or Unlikely
2 Extremely Unlikely

We would like to thank our patients for continuing to complete our friends and family test.

Copies of the questionnaire can be obtained from reception.

Results for February 2016

The Friends & Family test is for patients to tell the Surgery if they would recommend us to their Friends & Family.

In February we received 16 replies, of which 14 were completed in the surgery and 2 via our website.

The results were:

10 Extremely likely
3 Likely
2 Neither Likely or Unlikely
1 Don't Know

We would like to thank our patients for continuing to complete our friends and family test.

Copies of the questionnaire can be obtained from reception.

Results for January 2016

The Friends & Family test is for patients to tell the Surgery if they would recommend us to their Friends & Family.

In January we received 28 replies, of which 28 were completed in the surgery and 0 via our website.

The results were:

12 Extremely likely
15 Likely
1 Neither Likely or Unlikely
0 Don't Know

We would like to thank our patients for continuing to complete our friends and family test.

Copies of the questionnaire can be obtained from reception.

Results for November 2015

The Friends & Family test is for patients to tell the Surgery if they would recommend us to their Friends & Family.

In November we received 26 replies, of which 18 were completed in the surgery and 8 via our website.

The results were:

15 Extremely likely
10 Likely
1 Neither Likely or Unlikely
0 Don't Know

We would like to thank our patients for continuing to complete our friends and family test.

Copies of the questionnaire can be obtained from reception.

Comments from the Test

  1. I joined this surgery as I was informed that everyone is very kind and professional and I was not disappointed. I would recommend this surgery any time
  2. Always helpful
  3. Good Service
  4. Never had any problems except making an appointment sometimes and staff are friendly and know the family
  5. Can always get an appointment
  6. I have been registered with the surgery for 30 years. The staff are very professional, accommodating and caring. They have been so supportive since my diagnosis of Rheumatoid arthritis, they have made it so much easier to go through
  7. Always get an appointment when I need one. Doctors very efficient and friendly. Reception and nurses are helpful too
  8. We have been with this practice for many years and have always received excellent care. The doctors have been wonderful and my mother loved to come and see the nurses. Sadly we are moving away from Reading. I would like to say that we will miss our doctors who have been there for us through very bad times and good too – granddaughters birth. Thank-you everyone for looking after us.
  9. Always found surgery to be caring
  10. Can always get an appointment on the day. This suits me
  11. Like the triage system, can get answers quickly if I am worried. I am a young Mum and find it very helpful
  12. Helpful reception staff
  13. Because they are so good
  14. I normally go to my GP as first port of call

Results for August 2015

The Friends & Family test is for patients to tell the Surgery if they would recommend us to their Friends & Family.

In August we received 33 replies, of which 29 were completed in the surgery and 4 via our website.

The results were:

20 Extremely likely
11 Likely
0 Neither Likely or Unlikely
2 Don't Know

We would like to thank our patients for continuing to complete our friends and family test.

Copies of the questionnaire can be obtained from reception.

Results for July 2015

The Friends & Family test is for patients to tell the Surgery if they would recommend us to their Friends & Family.

In July we received 34 replies, of which 27 were completed in the surgery and 7 via our website.

19 Extremely likely
11 Likely
3 Neither Likely or Unlikely
1 Don't Know

Comments

  • Not with you long enough to comment
  • I can always get an appointment when I want one
  • Sometimes staff come across as rude
  • Always treated with respect, staff helpful, pleasant, Gp’s always have time
  • Caring helpful staff and accommodating. Highly recommend this surgery
  • Always friendly
  • Because they are good
  • Doctor always willing to help and is always on hand if needed. They know names without having to look you up. Lovely personal care
  • I like the surgery rings me up after blood test to inform me of the results. Also they get in touch if I’ve contacted Westcall for my child or others to find out if an appointment is needed very caring surgery.
  • Very easy to get appointment. Triage works well for me. I don’t mind for nurse to get back to me. Professional care with professional touch
  • Appointmants usually run on time and rarely have to wait too long. Can be difficult getting a same day appointment but if its urgent its usually possible. All staff and doctors are lovely. Very helpful never make you feel rushed
  • Very caring and professional care offered
  • Always treated with respect by GP and staff
  • Because I think it is a good clean and lovely surgery
  • Doctors and receptionist very helpful
  • Caring doctors, easy to talk to, they listen . Can get appointment same day if urgent
  • Extremley helpful on reception. Always get on day appointments
  • All my family already here at this surgery

Results for June 2015

In June we received 10 replies of which 10 were completed in the surgery and 0 via our website.

The results were:

  • 5 Extemely Likely
  • 4 Likely
  • 1 Neither Likely or Unlikely
  • 0 Extremley unlikely

Results for May 2015

In May we received 26 replies of which 20 were completed in the surgery and 6 via our website.

The results were:

  • 22 Extemely Likely to recommend our Practice
  • 11 Likely
  • 2 Neither Likely or Unlikely
  • 1 Extremley unlikely

Results for December 2014

58 Patients have completed the FFT

In answer to the question “ How likely are you to recommend our practice to friends and family”

  • 34 patients were extremely likely to recommend our practice
  • 20 patients were likely to recommend our practice
  • 1 Neither likely or unlikely
  • 3 patients were unlikely to recommend the practice

Friends and Family Test

We would be grateful if you would complete this survey about your general practice and your most recent visit. Feedback from this survey will let us see how we are doing.

Your Neighbourhood Professionals Save time and nominate your local pharmacy. Aura Aura Stuart Rowberry Morris Solicitors Jasmine Care Michael Hardy Estate Agent Hope Spring Eternal Introduction Agency Centre of English Studies
© Neighbourhood Direct Ltd 2017
Westwood Road Health Centre - 66 Westwood Road, Tilehurst, Reading, Berks, RG31 5PR
  • Telephone 0118 942 7421
Overdown Road Surgery - 6 The Colonnade, Overdown Road, Tilehurst, Reading, Berks, RG31 6PR
  • Telephone 0118 942 5432
Whitley Wood Lane Surgery - 96 Whitley Wood Lane, Whitley, Reading, Berks, RG2 8PP
  • Telephone 0118 987 6522
Practice Website supplied by Oldroyd Publishing Group
Your Neighbourhood Professionals Save time and nominate your local pharmacy. Aura Aura Stuart Rowberry Morris Solicitors Jasmine Care Michael Hardy Estate Agent Hope Spring Eternal Introduction Agency Centre of English Studies
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